Remote OPs Mission:
At Remote Ops Solutions, our mission is to provide businesses with exceptional offshore support that enhances productivity, reduces costs, and drives sustainable growth. We are dedicated to delivering customized solutions through skilled professionals, fostering strong partnerships, and helping businesses scale efficiently with global talent.”
Meet Remote Ops Solutions
đź“ŤManilla, PhilippinesÂ
Daryl Stewart, a partner at Remote Ops Solutions, brings over 16 years of expertise in customer support and sales operations. In his senior leadership roles at AT&T, Daryl excelled in managing several BPO partnerships in the Philippines, overseeing an offshore team of over 800 in Manila and consistently surpassing key performance indicators. Daryl played a pivotal role in launching AT&T call centers in Las Vegas and Mexico City. He developed innovative training programs like “Minute to Win It” and “Carwash,” significantly boosting customer satisfaction and operational efficiency. His strategic insights at AT&T transformed customer support into a profit center, driving revenue growth through a “resolve and offer” strategy. Daryl graduated cum laude with a Bachelor of Science in Business Administration from the University of Phoenix and is a member of the Sigma Beta Delta honor society. At Remote Ops Solutions, Daryl’s expertise in managing customer care centers and offshore operations ensures exceptional service quality and operational excellence for our clients. He will reside in Manila to oversee operations there.
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đź“ŤUnited StatesÂ
Jacob Krum is a transformative business leader recognized for turning struggling companies into successful enterprises by providing them with the clarity and capacity needed for growth. As a proven entrepreneur, Jacob has rapidly scaled multiple businesses by leveraging his expertise in growth strategies. His early recognition of remote work’s potential allowed him to streamline operations and enhance productivity across his ventures. This experience led him to found Remote Ops, where he applies his deep knowledge of remote team management and business acumen to revolutionize the customer service and call center industry with innovative offshore solutions. Backed by a Juris Doctor and a Master of Arts in Global Affairs and Management, Jacob continues to drive growth through cutting-edge strategies for remote operations.
đź“ŤAddis Ababa, Ethiopia
Nahom is a young and dynamic professional with over seven years of experience in Ethiopia’s business landscape. With a background in marketing and development agencies, he has honed his skills in building and managing teams, while fostering excellent client communication. His specialty lies in project management and team development, allowing him to lead projects with both efficiency and innovation.
At Remote Ops, Nahom brings a fresh perspective, driving the growth of both the company and its clients. With his extensive experience, he’s committed to delivering top-notch service by leveraging his skills in business strategy, client relations, and team leadership.
When he’s not busy managing projects, Nahom is always looking for new ways to grow, both personally and professionally, with a focus on entrepreneurship and the continuous expansion of his expertise in web development and outsourcing.
